Community Manager (m/f/d)

We’re looking for a mission-driven and proactive Community Manager (m/f/d) to strengthen our programmatic and operational activities at the International Civil Society Centre. You’ll play a key role in building relationships, managing events, and optimising our stakeholder engagement to advance our mission of supporting International Civil Society Organisations (ICSOs) to remain impactful and to strengthen their resilience.  

This is an opportunity to take responsibility for event management, stakeholder management, CRM optimisation, and cross-team coordination, ensuring our work connects with and inspires our global network of civil society organisations. 

This role is ideal for someone who thrives in a collaborative environment and is passionate about connecting with people, building relationships and communicating. Who loves organising and optimising processes, and following through on details. Someone who is excited to ensure our events and communications are inclusive, impactful, and aligned with our values. 

The position is currently planned at 80%-100% FTE. The post holder must have the right to work in Germany and be available to attend in-person meetings and events in our office in Berlin, and occasional international travel as required (around 2-3 times a year). 

Core Responsibilities 

Your primary focus will be on event management, stakeholder engagement, CRM ownership, and communications management. This includes the following tasks and responsibilities: 

Event Management:  

• Lead the preparation and implementation of physical events (2-3 events annually): e.g. booking venues, accommodation, catering, conference equipment, and funded participation.
• Lead the preparation and implementation of online events, including choosing online platforms.
• Coordinate on event preparation, including speakers’ management and briefing, for specifically assigned events.
• Lead in participation management and communication unless specified differently with respective colleagues. Develop and monitor work plans and risk assessments for a variety of parallel events.
• Financial management: budget holder for designated event budgets and management of processes with funded participants.
• Coordinate use and potential purchase of relevant conference equipment and licenses.
• Continuously improve quality of events through e.g. introducing new technology, new formats, optimising processes and audience management.
• Provide a friendly, reliable and efficient service to event participants.
• Ensure events are inclusive, impactful, and aligned with our organisational values.

Stakeholder Management: 

• Proactively map, manage and strengthen relationships with our key stakeholders, including ICSOs, network organisations, partners, and event participants.
• Act as a trusted point of contact, ensuring stakeholders feel valued, heard, and engaged and build relationships.
• Coordinate, develop and curate internal and external communications with shareholders and partner organisations, including newsletters and targeted updates (together with the Communications Manager and the Programme Team).
• Collaborate with the Programme and Communication Teams to align engagement strategies with our broader mission.
• Monitor, track and document engagement of key stakeholders and contribute to reporting.

CRM Management: 

• Take ownership of our CRM system (we use MS Dynamics), ensuring it is lean, efficient, and effectively supports stakeholder and event management.
• Optimise and maintain the CRM to streamline data, improve processes, and enhance stakeholder engagement.
• Train and support colleagues in using the CRM effectively to maximise its potential.

We are looking for a responsible, proactive, and team-oriented professional who is passionate about our mission. 

These skills are essential for this role: 

• Deep experience in event management (both in-person and online), with a proven ability to plan, coordinate, and execute events from start to finish, including logistics, participant management, and post-event follow-up.
• Strong stakeholder engagement background, with demonstrable experience in building and maintaining relationships with diverse groups (e.g., ICSOs, partners, or participants).
• Fluency in English (written and spoken).
• Experience managing CRM systems (MS Dynamics is a plus), including optimising processes, training users, and ensuring data accuracy.
• Ability to adapt to a flexible working environment within an organisation in strategic review, with a proactive approach to navigating change.
• Ability to work independently while collaborating effectively in a team.
• Strong commitment to our values of justice, dignity, and solidarity. 
  

• Experience in the civil society sector and deep knowledge of it.
• Experience with online event platforms, communication tools, and social media understanding and management.
• Education or training in event management, marketing, or stakeholder management. 

We are looking for you if you want to organise relationships, advance stakeholder engagement, and follow through with a proactive approach. You should identify with the Centre’s mission and values and be willing to grow with your tasks, inspire others, and seek to make a difference for the people you work with.  

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 

• The opportunity to be at the core of our mission, directly influencing and shaping stakeholder engagement and relationships with our global network of civil society organisations
• The opportunity to be part of a small international and ambitious organisation with enthusiastic and diverse colleagues supporting the world’s largest ICSOs
• Family-friendly and flexible home working arrangements without fixed office time, including working from abroad for agreed periods of time
• Full salary compensation for up to 5 child sick days per child
• Flexible working hours around a core time (10 am – 3 pm) 
• 30 days of annual vacation, two team-wide half-days off on 24 December and 31 December and compensation with days off for overtime
• Partial subsidy to the Deutschlandticket or Urban Sports Club subscription
• Professional development opportunities, including up to three days off per year for personal development (in addition to 5 days of standard educational leave provided by the law)
• Regular team events on- and offline

Job Title: Community Manager (m/f/d)  

Member of: Operations Team  

Working hours: 40 hours per week (100% FTE). Part-time employment of a minimum of 32 hours per week (80% FTE) is possible, if necessary  

Location: Berlin, Germany. Please note that we cannot support a permanent working arrangement from outside of Germany  

Term: Fixed-term contract, initially for 2 years, with an opportunity of extension  

Salary: Internal salary band IV, from 42,000 EUR to 50,400 EUR annually for FTE, depending on experience  

Starting date: 1 September 2026 or later

Hiring timeline:  

• 8 July 2026 COB: Application deadline
• 13–17 July 2026: 30-minute online interviews
• 20–22 July 2026: In-person interviews in our office in Berlin
• 23-24 July 2026: Contacting references and job offer
• Starting date: ideally, from 1 September 2026 or later if requested by the candidate

Application  

Your application should:  

• consist of a CV and a cover letter (both in English) expressing your motivation to work with us, suitability for the role, what skills you will contribute to successful delivery, and examples of successful stakeholder and event management with CRM. Also, include the suggested number of hours/week and the earliest possible starting date.
• include references (if available). Please note that we only contact references for final candidates during the last stage of the recruitment process, and we always inform candidates before doing so.
• refrain from including a photograph in your application documents, as we aim to base our evaluation solely on qualifications and experience.

Please note that our review process may take some time both before and after the application deadline. Rest assured, we are committed to providing feedback to all candidates, so your patience in awaiting a response is greatly appreciated. 

Our commitment to diversity, equity, and inclusion is unwavering. We recruit without discrimination based on factors such as ethnic, national, or social origin, gender, disability, age, or sexual orientation. We believe in creating a welcoming and inclusive environment that values and celebrates the unique perspectives and backgrounds of all individuals, contributing to a stronger and more vibrant organisation.